Privacy Policy

This privacy policy applies between you, and The Stress Less Coach, the owner and provider of this Website. The Stress Less Coach takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

The Stress Less Coach will always store your personal details securely. We will use your details to communicate with you in the way(s) that you have actively agreed to. Your data may also be used for analysis purposes to help us provide the best possible means of contacting you.

You are free to change your mind at any time by changing your contact preferences online (where applicable), or by emailing info@stresslesscoach.co.uk

Definitions and interpretation

In this privacy policy, the following definitions are used:

Scope of this privacy policy

This privacy policy applies only to the actions of The Stress Less Coach and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, The Stress Less Coach is the “data controller”. This means that The Stress Less Coach determines the purposes for which, and the manner in which, your Data is processed.

How we collect Data

Data is given to us by you and data may be collected automatically.

Data that is given to us by you

The Stress Less Coach will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
• when you elect to receive marketing communications from us;
• when you use our services;

Data that is collected automatically

When you access the Website, we will collect your Data automatically, for example:

• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

• We will use your email address to send you emails about our work including forthcoming events and other information that is likely to be of interest to you.
• We will use your phone number to contact you about urgent or important issues or should your email address no longer work, to clarify if you still want to stay in touch
• We will process your personal data using GDPR rules

Legitimate Interest

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Keeping Data secure

We will use measures to safeguard your Data, for example using password protection to access files and protection software.

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@stresslesscoach.co.uk

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

Under the GDPR (General Data Protection Regulation) you, as the data subject, have the following rights:

• You have the right to ask us for a copy of the data we hold about you.
• You have the right to ask us to correct any data we hold about you.
• You have the right to ask us to delete the data we hold about you.
• You have the right to ask us to stop processing your data.
• You have the right to ask us to provide you with your data in a common, machine readable format.
• You have the right to restrict the processing of your data to specific purposes.
• You have the right to withdraw your consent at any time.
• You have the right to make a complaint to the Information Commissioner’s Office – https://ico.org.uk/

We will not charge you for a copy of the data we hold about you,

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: brenda@stresslesscoach.co.uk

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Sharing of data

We will never pass your details on to anyone else without your explicit consent. We may disclose your personal data if required by law or to enforce our legal right.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Cookies

This Website may place and access certain Cookies on your computer. This is to improve your experience of using the Website

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

You can find a list of Cookies that we use in the Cookies Schedule.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

• You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
• If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
• Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
• This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

The Stress Less Coach  reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Strictly necessary

We use the following strictly necessary cookies:

May 2022